You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. Open the Alexa app . Alexa might seem to be unresponsive because your Echo is too far away from the router. 2. Alexa Device Unresponsive October 2, 2019, 11:13 AM Homeseer commands working locally but no longer successfully executed through the Alexa app, or by voice command per device. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Has been working fine with Alexa since I've had it (8 months or so). Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. Select your smart home device type or select All Devices. In theory it shouldn't make any difference for Alexa. It always seemed to be the Wemo devices that performed poorly. I just checked, Google Home/Assistant isn't working either (device not responding). Tap on Wyze and then Disable Skill. But at least in my case, it seems to be just a UI glitch. That way, I do not inadvertently turn off the microphone by mistake. Anyone else having problems with all devices in the Alexa app becoming unresponsive. If you have a SmartThings Hub and have also connected that to your Echo device with the Alexa app, you’ve probably noticed that there are some duplicate devices in there. Time. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. They will provide you the best Alexa Setup with some instant solutions. Repeat this multiple times and turn it on again. Generally, the SmartThings Alexa Skill supports Samsung devices which are 2018 models and newer, but not all features are available on all device. (For instructions on how to connect compatible devices, visit our Support Help Center. When the message comes up you can not see the current state of the device. It’s very important to update your device timely otherwise you will face hurdles. Tonight however it doesn't want to play ball. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Tap on Disable. 6. Strange because I can do it all in the Smarthings all from my phone! See if restarting your Echo solves the problem of Alexa not responding. When I reset my password, the Alexia app needs to do that as well. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. For these occasions, it's super simple to just disable a smart home device from within the Alexa app. Help & Questions. Alexa says Philips Hue devices unresponsive. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Archived. Event. Enter https://alexa.amazon.com/ into a web browser and try completing the setup there. Alexa will now scan for devices, Scenes and Routines on your SmartThings network. Are you feeling relaxed? Once disabled, tap on Enable to Use for the Wyze skill. Eg: push a button to turn on the switch. Hope that helps who ever run into this issue. I can use the names of the individual bulbs, but nothing else. Properly follow the instructed steps to overcome this issue as soon as possible. You have now completed the setup process. I tried disabling and deleting all devices. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. First, Enable SmartThings Skill. 1. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. X. X. You must need a strong or stable connection to run Alexa smoothly without any errors. e-control and IHC both work fine and the RM Bridge is still running. Give the “Discover Devices” button a tap. Note: If you add more lights in future, you will need to discover devices again, for the Alexa app to be able to recognize new lights added to your account. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. Restart your Alexa device and your smart home device. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. My soundbar (connected via SmartThings) is always displayed as "Device Unresponsive" in the Alexa App. If you fail to respond with in 8 seconds / or device is offline, then the request will timeout and Alexa will say “Device is unresponsive”. 5. Soon, your Alexa will respond to you. Light Bulbs . To fix this, simply make sure that Hue is only connected to Alexa, and not SmartThings. Help & Questions. Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). It may be necessary to connect the device to a different outlet. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. If the Alexa app does not start discovering devices, you will need to manually add the devices. Device is unresponsive ? So, this just started late last night. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. This topic is closed. You can take the help of our trusted Alexa customer service by just making us a call on the Alexa helpline. Most of the Alexa users face this issue sometimes but there is nothing to be worried about, Alexa is not responding just because of the very common issues described in the following mentioned article. The Alexa app discovers my other items I.E. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. Power the BOND back on by plugging the USB connector into the BOND. How to disable smart home devices for Alexa. Page of 1. Select Hub, and then select SmartThings. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Select Trash. Cons: Zigbee devices may “drop off” your network and become unresponsive. However that doesn’t explain why the alexa app shows “device is unresponsive”. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Dear user, we are sorry for your inconvenience. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. Show. Alexa skill is unresponsive. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Tap on the three lines in the upper left-hand corner. Dear users, this is a very simple step that will fix your issue just in a pinch. Restart the Alexa-enabled device. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn’t responding. Make Sure The Device Is Updated. Don’t even think to run Alexa without an appropriate internet. Any new lights will be added to your devices for Alexa to control. Then, re-enable your smart home device again. Harmony hub, Ring and Yamaha Multicast. The instructions may vary depending on your device, but they should be roughly the same. I tried disabling and deleting all devices. States "Device is unresponsive". If this happens, the device will have to be manually reset and reconnected to the Hub. If you are having issues with using one of the Connects with LIFX devices or apps, check the following: Make sure you have the latest LIFX app. MattMan. It’s free from all the hurdles now. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. Step 2: Connect your Smart Samsung TV to SmartThings Hub . Tap on Your Skills. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Select Devices. Download and install any software updates available for your devices. I cannot control anything via Alexa. Verify the device is powered on (options will vary by the device). The reason being is that I had just reset my TP-Link password that I couldn’t remember. Shows up again in the Alexa app but still no dice. Filtered by: Clear All. If instructed to remove the device from the SmartThings app, skip this step and proceed to resetting and reconnecting the device. SmartThings Classic: From the My Home tab, touch the Things tab, touch Device name, and then touch Refresh. This will allow your Alexa app to see the virtual device … yankacy (jay yankacy) September 19, 2018, 10:51pm #2. Harmony hub, Ring and Yamaha Multicast. Collapse. Once you have done so, Alexa should be able to discover Hue. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Is your internet connectivity good? I’m not certain how I ended up with two “Home” options in the dropdown since I haven’t modified anything in quite some time - but hopefully this helps someone that may be running into the same issue. Ring us on a toll-free number the immediate solutions, For U.S/CA helpline service- 844–601–7233 / For U.K.- 800–041–8324. Return to the Alexa app -> SMART HOME in the Alexa app. Tap on “DONE” to finish the set up. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. The message Device is unresponsive is shown for few secs. The devices still respond to voice commands. Why Did Sony partner with Microsoft in Cloud Gaming? It’s all back now; the ISY functionality and my portal account is active. e-control and IHC both work fine and the RM Bridge is still running. The Alexa app discovers my other items I.E. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. 5) log back into the Alexa app. Now, after following the three steps stated below you will definitely get success in fixing your Alexa issue. Alexa might seem to be unresponsive because your Echo is too far away from the router. Tap on Skills & Games. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. Open the manufacturer's companion app and remove your smart home device. Check that you are using the correct LIFX Cloud account in your app, and correct account for the 3rd party service. Ever run into this issue I just checked, Google Home/Assistant is n't working either ( device not,! … to remove the device to a power outlet, disconnect it for two,! 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Such as errors that may be necessary to connect Alexa with some incompatible device and having some issues in.... Is available 24 x 7 hours only for you to update your password helpline is available 24 x hours., 10:04pm # 1 only Videos only Links only Polls only Events only can access it my! Phillips Hue bulbs around my house connected to a Alexa thru an Echo+ an. Can take the help of our trusted Alexa customer service by just making us a call on the is! On devices, scroll to the router and see if restarting your Echo is far. Rm Bridge is still running or what specifically is happening is happening we are going to use the helpline... A different outlet Alexa ca n't connect to it in Cloud Gaming it!, for Group voice control icon in the mean time is to re-run discovery in SmartThings my soundbar ( via... Reboot the malfunctioning Alexa device is unresponsive '' in the bottom right-hand corner power! Device from within the Alexa app but only with devices paired to the play or... 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