Download: Our site is owned and operated independently. And the wifi itself is unproblematic And exactly what I paid for. Required fields are marked * ... Acanac Cable Internet 1024 Unlimited Ontario . Internet Providers in Etobicoke, ON. Acanac Internet service is known to be one of the best services, especially when it comes to the reliability and speed of the internet connection that allows the customers to stream high-quality … Read employee reviews and ratings on Glassdoor to decide if Acanac is right for you. If you find this content inappropriate and think it should be removed from the GonevVoIP platform, let us 10 Mbps. On the phone for 45 minutes with NO help at all, in fact he was extremely rude and even yelled at me. Acanac gained a rating of 4 out of 5 in most of the reviews. I called again on Jul 6th and all Acanac could tell me was there was an outage and there was nothing they could do until Cogeco fixed the outage. Anyone ever use Acanac as their internet provider in Waterloo? ... We were with Acanac internet … We use cookies to improve your experience on our site and to show you personalised advertising. Very unprofessional. You can purchase a modem from Acanac directly for $99.95 or rent to own at $10 per month, for the first 12-months. Those words do not have meaning to me and they are empty words really, because the reality is I have not had internet service for 26 days now! Well, I do not know about their diligence but the reality is I still do not have internet service. 2.8K likes. Once you’re approved, sign up for an Acanac account to manage your bills payments online. I should keep my modem connected so that I may have service once the outage had been fixed. 1I'm completing my 1st year with Acanac Internet service and I can say I've not had one single solitary complaint. Being a service reseller, there can be some concerns between the network infrastructure provider and the reseller. Start to see what it all means when we say, "It's … Customer service is also rude and incompetent. Their customer service sucks! I used to love this company. What is this??? Reviews. Hello and Bonjour Ontario and Quebec! I called Acanac after the Cogeco technician had left and informed them of the situation. Acanac is one of the most popular Internet Service Providers in the Provinces of Ontario and Quebec. Explained my situation with NO feedback. NO call. After calling, being given the run-around they booked another appointment, a week after. I was told that it was still an outage issue, which I argued to be unlikely as it was inconceivable for Cogeco to leave the problem un-fixed for so many days (weeks in my case) when internet service was vital in their business to provide service to their customers. I have called 4 or 5 times in the past and every agent assured me that the bill was paid, the account balance is zero and the account is closed. Are they … Bottom line. After 10 months of dealing with this, they have now gone to collections. Not something any other service provider has ever told me. Subscribe to our monthly Newsletter and get exclusive info and offers only available to Canadians through gonevoip.ca! Guess what, same deal, nobody showed up or called and no internet on my modem (which I bought from Acanac for a hefty price). Great customer service. TIL;DR All you are getting with Teksavvy/Acanac is Bell internet … I connected the new modem and I gave Acanac its MAC and serial numbers for them to register in my account. This is the Acanac company profile. I have not been able to work for a week! In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Fantastic service, affordable unlimited wifi. Thru the unprecedented and trying times of 2020, we have received more Residential quotation requests than ever before. Reviews (0) $ 89.95. We may possibly get compensation from providers based on visitors' interactions with our site. - 33%. I was told that it may take 24-48 hours for the new modem to work and when that did not work I called them again. Acanac plans have to be pre-paid for the year to get a better rate. Really poor customer service. Now, after a brief stint with Rogers I decided to switch back and am met with what I'd consider is either pure … Acanac… Connect … Contact Information. I decided to email them. We know what you’re thinking, “You can’t seriously be trying to make Internet … I tried to upgrade my service and they told me I have to pay a cancellation fee to cancel my old contract. He has assured me that it has been resolved and collections will be made aware. © 2020 Trustpilot, Inc. All rights reserved. I have received emails regarding a past due bill. We’ll let you take your favourite bits and pieces to create a plan that fits your exact needs. We have been providing this service, free of charge, for the past four (4) years. Acanac Unlimited Cable Internet 75 Ontario, Don't need Unlimited? The majority of searches are related to finding Continue Reading. Service dropped twice for 3 minutes, at the most, so according to MY experience and service I can't complain and They're a recommend from me. Cheap prices but worst customer service ever!! Acanac, Montreal, Quebec. The service has received some rare reviews on some of the trusted review sites. Horrible internet & customer service, scam artists. Acanac is part of the Distributel Group with HQ in Ottawa, ON. Acanac.pissedconsumer.com IP Server: 3.128.115.216, HostName: ec2-3-128-115-216.us-east-2.compute.amazonaws.com, DNS Server: Don’t have high hopes that this will happen or that it is taken care of. Better prices, great service, and no bounds. Avoid acanac! Drag on cancelling for weeks. Acanac is a truly independent Internet and telecommunications provider, servicing residents in Ontario and Quebec. I can not stress enough how horrible this company is!!! The prices are the best in my area, reliability is great and the speed is fantastic (often slightly above what is promised). Run, run, run away from this company. That said there's been great strides in that area and they now offer long opening hours for phone CS and even have french-speaking agents. If I could give them negative stars I would. In the meantime, the technician ran a temporary cable from my neighbour's box. Acanac uses the Cogeco cable system in my area. Recommend it. I had to call Monday because no one works in acanac on weekends. Acanac Home Phone comes in 3 plans: Local Calling at $10 per month; Canada Calling at $15 per month; North America Calling at $20 per month; If you combine the Internet … 2. Your email address will not be published. Better prices, great service, and no bounds. Acanac Internet. I have demanded and written and email letter stating this. The only regrets are the existence of an activation fee, the shipping can perhaps be lower and that the promotions are front-loaded, maybe having back the old offer of 3-months of low payments at the beginning of a 12-months agreement in addition to waiving the install fee. Specialties: We offer the widest range of High Speed Internet and Home Phone services in Ontario and Quebec. Awful experience. Acanac Inc. is one of the largest Independent Service Providers (ISPs) in Canada. 11 reviews (2.5/5) Browse comments Leave a Review. But WAY worse than that they are trying to RIP me off. Acanac was first mentioned on PissedConsumer on Feb 01, 2010 and since then this brand received 6 reviews.. Acanac ranks 118 of 1407 in Telecommunications category. ... Access the headquarters listing for Acanac Inc. here. Spécialités: We offer the widest range of High Speed Internet and Home Phone services in Ontario and Quebec. Operating on Rogers, Cogeco, EastLink, and Videotron Cable main networks to offer last-mile residential services. The agent was nice at least to me. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The only regrets are the existence of an activation fee, the … I have not had internet service in my home since June 16, 2020. Never go with Acanac. And because I don't have internet, I also do not have VOIP telephone service. Close. 4B Phys. 75 Mbps, Upload: If you think that is coming with unlimited usage, that is not a bad plan to have! Very average quality. Acanac informed me that Cogeco had reported that there was an internet outage in Oakville and that Cogeco was fixing it at that moment. After I have secured permission from my next door neighbour, the technician ran a cable and connected it to my box. Deal of the day. Featured! Posted by. I've been a client for 5 years now and am still highly satisfied. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. Reviewers write the most about Acanac Internet … Miscommunication from the customer support without ever apologizing. This report narrows the focus to the residential internet service quotation requests. Didn’t provide a WIFI modem in 2019!!!! They have bad technical supports and service. I rebooted the modem but there was still no service; DS was blinking and US and Online lights were dead. September 28, 2020 Internet, Low Monthly Cost Internet Plans, Unlimited Internet Plans Specification: Acanac High Speed DSL Internet: 25/10 Unlimited Bandwidth There is an Activation Fee of $30. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. Acanac reviews are listed in chronological order. There used to be occasional 1-2h outages in the past, about once every three months or so, but this hasn't happened in the last 2 years. He said he would report the problem back to Cogeco. I was assured I would receive a call from the manager within a day. I had to buy it myself and again no commitment in making a commercial gesture!!! The shipping of the modem is $10, oddly there is no pick-up option. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! With over 70,000 customers and still growing its base, the company has set its … Last time I had to wait for 2 weeks to get it fixed. Get Acanac customer service help. Postponed installation date, no refund. On its website, Acanac describes itself as a better alternative to the other service providers, and claims to offer quality service to ensure their "customers are up and running 24 hours a day, 7 days a week." 20 minutes on hold! In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. To find out more about what Canadians are looking for, such as the price point that triggers a person to start Continue Reading, If you feel you have a valid complaint against your telecom provider, you are not alone. FTTN 50M Unlimited Internet … 3 years ago. Glassdoor has 3 Acanac reviews submitted anonymously by Acanac employees. Very unprofessional. The agent on Monday could not understand my perfect English enough to get an account number. Resolve your complaint. My home is in Oakville, Ontario. Advice. Acanac residential internet is a good choice capable to satisfy the majority of internet needs in households in Ontario and Quebec. I would recommend Acanac to my family. All content is posted anonymously by employees working at Acanac. 21 reviews for Acanac | Internet Service Provider (ISP) in Mississauga ... they aren't great by any means, but they are more reliable. Acanac residential internet is a good choice capable to satisfy the majority of internet needs in households in Ontario and Quebec. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. Tuesday I received the collections letter in the mail. Bell. Annually the GoneVoIP platform receives about half a million visitors. The Very Official Sounding Acanac Internet Promise® We’re on our way to breaking the boundaries of what true Internet choice looks like. Welcome to the world of Acanac. The minimal customer service never bothered me as I firmly believe that you don't need expansive customer service when the actual service works great. Something to certainly consider into the equation. However. To maintain the site and keep growing the materials herein we consider advertiser and sponsor funding. When that did not work, they said they would escalate the problem and request Cogeco to send a technician. I dont have internet since Sunday. … Glassdoor gives you an inside look at what it's like to work at Acanac, including salaries, reviews, office photos, and more. Acanac offers budget DSL and cable Internet … The primary services that they offer are High Speed DSL, Cable Internet, TV Service and home phone or long distance. Looking at all Acanac’s negative reviews I was a little hesitant but after calling a number of third party providers I had determined they were the best. The technician called 20 mins before the assigned time that he will be slightly late but never showed up, then I called acanac again and again they said the earliest they can schedule another technician is in 48 hours. When that period passed and having received no call, I called Acanac on Jul 10th. know by clicking the button below. Best VoIP Service Providers For Small Business, The 2020 Pulse of Residential Internet in Canada, Popular Mobile Casino Payment Methods in Canada, Load More The agent again assured me there is a zero balance and my account is closed. He said I should have internet connection now if I would reboot my modem. They are scam artists! With that said, one thing worth mentioning is that if you paid the whole year up-front you get a free month of service. The internet was awful. I was paying this and everything was fine until they raised the price on me to $55/m without warning. Acanac internet reviews. On July 3rd, a Cogeco technician came and found that the underground cable coming to my box outside the house had faulty signal and Cogeco would have to send somebody else to fix that. During those telephone contacts, Acanac's initial suggestion to fix the problem was to reboot the modem. The Gonevoip.ca site allows the request of telecom service quotations, for business and residential users. Archived. Again wasting my time on the phone today. Extremely fast speed for a multi function household with several users and devices that don't need Unlimited. The earliest they can send technician is in 48 hours. This acanac doesnt care and very irresponsible. I called acanac again and they said there is nothing they can do and will place a request to send another technician in 48 hours!!!! At Acanac, we’re all about reminding you about the simple pleasures brought to you by your Internet and Home Phone services. Acanac Internet service is available in Ontario and Quebec only on Cable flavors. He came back to me to say that the there was a connection problem which was the reason I could not get a signal even via the temporary line from my neighbour. Acanac Internet Service review: Worst customer service ever. Avoid at all costs. Never had problems for years while I was living with my mom. Terrible experience Read real consumer reviews and first-hand experience stories. Acanac has been an Independent Telecommunications Services Provider with over 14 years experience. I ordered internet from Acanac at an advertised price of $49/m. © 2020 GONEVOIP.CA. No technician came, and Acanac instructed me to buy a new modem, instead which I did from them, this time Smart/RG. All rights reserved. Bell is a trusted Canadian Internet provider that offers fixed Internet services in Ontario, … I used to have Acanac internet for years and never had anything to complain about. Terms of Service | Privacy Policy. The Cogeco technician checked the Cogeco distribution box on the ground on my street closest to my house. I am able to post this review via a wifi connection near a public library. Network (Stability, coverage, speed, dropped calls…) Bill (Transparency, clarity, aligned with contract…) Digital experience … Be the first to review “Acanac Cable Internet 1024 Unlimited Ontario” Cancel reply. Acanac Internet Plans. Paid annually for Voice service until last September, but Acanac's billing still trying to extort payments for another 2 month of service that wasn't provided and not requested. Review and submit your application and wait to hear from Acanac about your eligibility. In the meantime, I received a SMS message from Acanac that they have not forgotten about me and that they were working diligently to resolve my issue. This time I was told to reboot the modem. Acanac internet reviews. Since I lost internet service I have been in contact with Acanac 5 or 6 times already and as of this writing on Jul 11th, I still do not have internet service. I’ve been using Acanac for a few months now and they’ve had fantastic customer service (will not get off the phone unless issue is resolved and will call you back or call is dropped). When that did not do the trick, Acanac said that they would escalate again with Cogeco to send a technician to physically check the cable connection to my house. Now, after a brief stint with Rogers I decided to switch back and am met with what I'd consider is either pure incompetence or complete disregard for the customer.The first date for installation nobody showed up or even confirmed the setup date. GoneVoIP Continue Reading, To check our most updated list of popular providers please follow this link. Other than it offers the modern basics of internet services, email accounts, and a relatively active online support community makes it for the lack of online chat support. You would be better off driving to McDonalds to use their wifi instead of getting this awful service from this HORRIBLE company. Acanac … Since my Rogers Internet ended I'm now left without Internet.I am seriously considering to switch back to Rogers, returning the modem, and telling all my friends never to sign up with Acanac. And share with everyone you know to NEVER use this company!!!!!!! We were customers of acanac by necessity. Acanac is the cheapest cable internet in Ontario by far for unlimited gigabit DOCSIS 3.1 on the Rogers network. So for another 48 hours, I waited... and guess what, the technician again never showed up. Think about it as though you’re creating a monster plan, sort of like an Internet … Excellent service. Any other budget carrier is better. This information will be sent to gonevoip.ca and we will take appropriate action. Started with cable 30Mbps, upgraded to 60 and am now on 200Mbps, all uncapped and in the Quebec region. Living in the country it was our only option. Start to see what it all means when we say, "It's … Never worked properly, despite my calling to have issues fixed. See BBB rating, reviews, complaints, & more. This will RUIN MY CREDIT!!!! I asked to speak with a senior agent who I was told would call me back in 24 to 48 hours. There is no additional protection, such as Antivirus & AntiMalware; so users will have to source their own. I used to have Acanac internet for years and never had anything to complain about. Acanac may impose a disconnection fee of $75 if in the future you decide to switch. You can add an optional comment about why you believe the content is inappropriate. Advice. As an Acanac internet user, I ever lost DSL signals for two times. Reviews from Acanac Inc employees about Acanac Inc culture, salaries, benefits, work-life balance, management, job security, and more. A truly Independent internet and Home Phone services in Ontario and Quebec showed.. Videotron Cable main networks to offer last-mile residential services the future you decide to switch did not,! 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Impose a disconnection fee of $ 75 if in the future you decide to switch, given... So for another 48 hours fttn 50M Unlimited internet … Glassdoor has 3 Acanac reviews are listed in chronological.. To have Acanac internet for years and never had anything to complain about living in the region! Year up-front you get a free month of service have been providing this service, and Acanac instructed me $! Pay a cancellation fee to Cancel my old contract and telecommunications provider, residents. Our site and keep growing the materials herein we consider advertiser and funding... Is closed by a staggering 57 % right for you and people finding that their have... Was blinking and US and online lights were dead if in the Provinces of Ontario and Quebec only on flavors... Choice capable to satisfy the majority of internet needs in households acanac internet reviews Ontario and Quebec stars I would a. 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Paid the whole year up-front you get a free month of service what, the company set... Us and online lights were acanac internet reviews this information will be made aware Acanac internet. Perfect English enough to get an account number contacts, Acanac 's initial suggestion to fix the problem was reboot. Bills payments online connected the new modem, instead which I did from them, this time Smart/RG their but. Glassdoor to decide if Acanac is part of the modem but there was an internet outage in Oakville that... My neighbour 's box they offer are High Speed DSL, Cable internet 1024 Unlimited Ontario 45 with. Despite my calling to have I should keep my modem connected so that I may have service once outage. Would report the problem was to reboot the modem 2018 correspond to internet Providers me I demanded! Am still highly satisfied quotations, for business and residential users box on the Phone for 45 minutes no... Neighbour, the company has set its … Acanac has been an Independent services! My service and they told me did not work, they said they would escalate the problem back Cogeco... Service provider has ever told me I have not been able to post this review via a connection. Service and they told me I have received more residential quotation requests than ever..
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